Refund Policy

At Craft Brain, we are committed to providing a satisfactory service experience to all of our customers. If for any reason you are not satisfied with the service received, we offer a clear and fair refund process.

Rebate Eligibility

• Refunds are considered only in cases where the service has not met reasonable expectations, as agreed in the contract or service description.
• Refund requests must be submitted within 30 days of purchasing the service.

Refund Request Process

• Contact Our Team: Email contactus@craftbrainx.net within 30 days of purchasing the service to start the refund process.
• Provide Information: Include your name, order number (if applicable), reason for the refund request, and any documentation that supports your request.
• Application Evaluation: Our team will review your application and contact you within 5-7 business days to inform you of the decision.

Partial refunds

• If it is determined that the service was partially completed or that a fair value was provided, a partial refund may apply.
• The amount of the partial refund will be determined by our team and will be based on the nature of the service provided and the value delivered.

Exceptions

• No refunds will be given for services that have been completed as agreed or in cases where the customer has changed their mind after the completion of the service.
• Personalised or bespoke services, once initiated, are not eligible for refund, unless it is proven that the agreed terms have not been met.

Contact

If you have any questions or concerns about our Refund Policy, please do not hesitate to contact our customer service team:

E-mail: contactus@craftbrainx.net 

We are here to help you and make sure you have a satisfactory experience with our services.